2017年6月20日 星期二

the operating system is not presently configured to run this application windows / 作業系統目前未設定執行此應用程式

When you try open any Microsoft Office product and pop-up the following screen "the operating system is not presently configured to run this application windows"



Please check did you installed Symantec Anti-Virus, recently i have implement Symantec Endpoint Protection Cloud on my client office, after install some user report the following error message and can't open any Word/excel/outlook.



If your problem is cause by Symantec Endpoint Protection Cloud, please try open it and update the definitions, after update it will back to normal.




Outlook Search not work and only work in Safe Mode

Key word : Outlook can't search / Outlook Search Not Work / Outlook search only work in Safe Mode

Suddenly your Microsoft Outlook can't search any e-mail or not match, this may be index problem,  if search is working on Outlook Safe Mode, that mean the Search Index got problem, because Safe Mode will not using Windows Search function.

Solution :
1. Claim down first, try search on internet, make sure this problem not affect by any Windows Update.  Microsoft always release windows update and it will kill something, if you can't find on internet try uninstall some recently windows update.
2. Try Rebuild Index
3. Disable Outlook Search Index (that mean not using Windows Search Services for Outlook search)
4. Disable Windows Search Services

Remark : Disable search index is temporary solution, does not solve the problem, but actually sometime we are no solution for this because Microsoft are suck!

How to access Outlook Safe Mode
 - Hold the Keyboard "CTRL" button then open the Outlook.


Try Rebuild Index
1. Click Search
2. Indexing Options
3. Advanced   "User require administrator right"
4. Click Rebuild
Remark : Typically you may need wait a whole day to finish the rebuild index, on step 2 indexing options have indexed status.






Below Action better is don't do that, final it will work, but for long terms you need enable it again, if your outlook have lot of e-mail, after disable the index and you need to enable again you will need to wait a long long long time for index rebuild



Disable Outlook Search Index

Click "File" > "Options"

Click "Search" then "Indexing Options"


Click Modify


Unclick "Microsoft Outlook" > "OK"




Disable Windows Search Services
 - Not recommended, because any search index on windows will disabled




Below Action will affect all Search function, include Windows Explorer search file

How to disable Windows Search services
1. Press "WIN" + "R" key, pop-up "Run" windows.


2. Type "services.msc" and enter

3. Locate "Windows Search", right click mouse and select properties
4. Startup Type change to "Disabled" and click "Stop"



5. Try close outlook and start again, the search function will work now!




How to Start Outlook with Safe Mode
Just hold the "CTRL" key to open the Outlook, it will pop-up windows ask you run Safe Mode or not